Legal
Terms & Conditions
These terms govern your use of eatsubo.com and catering.eatsubo.com, and any orders you place through these sites. By placing an order you agree to these terms.
1. Ordering and payment
All prices are in US dollars. Orders are subject to availability and confirmation. Payment is processed by Square, Inc. — a secure, PCI-compliant payment processor. SūBó never sees or stores your card details.
You represent that you are at least 18 years old or have the permission of a parent or guardian to place an order.
We reserve the right to refuse or cancel any order at our discretion — for example, if an item was listed at an incorrect price or is unavailable. If we cancel an order after payment, you will receive a full refund.
2. Pickup and delivery
Pickup orders are prepared at the location you select. Please arrive at your chosen pickup time; we cannot guarantee availability if you arrive significantly later.
Delivery orders are dispatched through our delivery partners (Shipday / DoorDash Drive). Delivery availability and fees are shown at checkout. Estimated delivery times are approximate; we are not responsible for delays caused by traffic or other conditions outside our control.
Delivery is available within our service area in Eugene and Springfield, Oregon. Orders outside this area cannot be fulfilled.
3. Catering orders
Catering orders are placed through catering.eatsubo.com and are fulfilled manually by our team — not through the regular point-of-sale system.
Delivery fee: A flat $35 delivery fee applies to all catering delivery orders. There is no delivery fee for catering pickup orders.
Service area: Catering delivery is available within the Eugene and Springfield, Oregon area. Orders outside this area must be arranged in advance by contacting us directly at [email protected].
Order window: Catering pickup and delivery times can be scheduled between 11:30 AM and 8:00 PM.
Lead time: Catering orders require at least 48 hours advance notice from the time of ordering to the scheduled pickup or delivery time.
Minimum order: A $200 minimum applies to all catering orders, calculated before the delivery fee.
After placing a catering order, our team will contact you before your event to confirm logistics and any special requirements.
4. Refunds and cancellations
Regular (non-catering) orders
If there is a problem with your order — wrong items, missing items, or a quality concern — please contact us the same day at (541) 735-1051 or [email protected]. We will remake the order or issue a refund at our discretion.
Catering orders
Catering orders may be cancelled subject to the following schedule, measured from the scheduled pickup or delivery time:
- 48 or more hours before: full refund.
- Less than 48 hours before: 50% refund.
- Less than 24 hours before: no refund.
These terms apply because catering orders require advance sourcing and preparation that cannot be recovered once begun. To cancel a catering order, contact us at [email protected] or (541) 735-1051 as soon as possible.
5. Allergens and dietary restrictions
Our menu items may contain or come into contact with common allergens including fish, shellfish, soy, sesame, wheat/gluten, eggs, dairy, and tree nuts. Our kitchen handles all of these ingredients.
We cannot guarantee an allergen-free environment. If you have a serious food allergy, please contact us directly before ordering so we can discuss what accommodations may or may not be possible. We are not liable for allergic reactions arising from consumption of our food.
Menu descriptions and modifier names may not capture every ingredient. When in doubt, ask before you order.
6. Menu and pricing
Menu items, descriptions, and prices are subject to change without notice. Prices shown on the site reflect the current published menu and may differ from in-store pricing on seasonal or limited items. We make reasonable efforts to keep the site current but do not guarantee that it reflects inventory or pricing in real time.
7. Limitation of liability
To the fullest extent permitted by law, SūBó's liability for any claim arising from an order placed through this site is limited to the amount paid for the order in question. We are not liable for indirect, incidental, or consequential damages.
8. Changes to these terms
We may update these terms at any time. The effective date at the top reflects the most recent revision. Continued use of the site after a change constitutes your acceptance of the updated terms.
9. Governing law
These terms are governed by the laws of the State of Oregon. Any disputes shall be resolved in the courts of Lane County, Oregon.
10. Contact
Questions about orders, refunds, or these terms:
SūBó Sushi Burritos541 Blair Blvd · Eugene, OR 97402
[email protected]
(541) 735-1051